contact@visualizerisk.com+1 (617) 398-7475

FAQ

Frequently Asked Questions

Is your Risk Heat Map / Risk Matrix Software only beneficial for Enterprise Risk Management (ERM)?

No. Risk Heat Mapping / Risk Matrix efforts are beneficial even when analysis is limited to a subset of risks. This is particularly the case with our Risk Heat Map software tool because we designed it to have very flexible display options, specifically considering scenarios where only property-casualty, supply chain, fraud, etc. risks are analyzed.

What do I need to run Visualize Risk™ Software Solutions?

We offer product versions that are compatible with Office 365 / SharePoint Online and On-Premises deployments of SharePoint.

 

Office 365 / SharePoint Online

  • Supported Operating Systems: Windows 10, macOS Mojave
  • Supported Browsers: latest versions of Chrome, Edge, Internet Explorer, Firefox and Safari
  • Permissions to install the App: SharePoint Administration rights

SharePoint On-Premises (2010, 2013 or 2016)

  • Supported Operating Systems: Windows 10
  • Supported Browsers: Internet Explorer 8 or above with Microsoft Silverlight 5 plug-in
  • Permissions to install the Solution: Site-Collection Administration Rights. Server-Level rights are not required.

What do you mean about you never having access to my data?

We never see the contents of your risk register. The data that passes to our servers is limited to what we require to validate your license and deliver the display.

Can I customize the Risk Register?

Yes. You can easily customize the Risk Register dropdown fields. Other modifications are possible with a little bit of SharePoint know-how. Please be sure to register on our site using the Register link at the top of this page. Registered users will be able to access short articles that provide instructions on how you can make other modifications, as well as create and link other of your lists within SharePoint.

What product support is provided?

We will provide up to two hours of remote support as you install the software component and initially configure it. It usually takes less than half an hour. We also respond to emails to support@visualizerisk.com within 24 hours.